Shipping & Delivery

Welcome to The Poovai! We want your shopping experience to be as seamless as possible. Please take a moment to review our shipping and delivery policy to understand how we handle orders.

Shipping Rates & Options

• Tamil Nadu: Standard shipping at a flat rate of ₹60.
  
  

• Rest of India: Standard shipping at a flat rate of ₹80.
  
  

Processing Time

• Orders are processed within 7–10 business days after being placed.
  
  

• Orders placed on weekends or public holidays will be processed on the next working day.
  
  

• Once your order is placed, you will receive a confirmation email. A shipping confirmation email with tracking details will follow once your order is dispatched.
  
  

Delivery Time

• Standard delivery: 7–10 business days.
  
  

• Delivery times may vary depending on your location, weather conditions, or courier delays.
  
  

Order Tracking

• Once shipped, you will receive a tracking link via email to follow your order’s journey.
  
  

• If you don’t receive tracking details or need help, please contact us.
  
  

Lost or Delayed Packages

• While we work hard to ensure on-time delivery, unexpected delays may happen.
  
  

• If your order is delayed or lost, please contact us at [Insert The Poovai Email] or [Insert Phone Number], and we’ll help track it.
  
  

• Please note: The Poovai is not responsible for packages marked as “delivered” by the courier. However, we’ll do our best to resolve any concerns.
  
  

Undeliverable Packages

• If your package is returned to us due to an incorrect address provided or if it remains unclaimed, we will notify you.
  
  

In such cases, re-shipping charges may apply.